Warranty

Most GG Bathroom Ware mixers carry a 15 year cartridge warranty plus 2 years parts and labor. Please refer to individual products for warranty.

 

Tapware carries a 2 year manufacturers warranty unless otherwise specified.

 

For all warranty claims, please refer to our conditions enclosed with all products and contact our Head Office for further information.

 

Whilst every GG Bathroom Ware product is manufactured to the highest quality standards, we offer a comprehensive after sales service. GG Bathroom Ware Australia is committed to upholding our position as one of Australia’s leading plumbing and hardware manufacturers.

The GG Bathroom Ware Manufacturers Warranty does not cover products used for outdoor applications, or where environmental factors will affect normal performance.

OWNERS / INSTALLATION INSTRUCTIONS

1) Products MUST be installed in line with Manufacturer’s instructions

2) Product(s) (Tapware, Mixers, Showers and Toilets) MUST be installed by a licensed and registered plumber.

3) Brazed connections should NOT be made directly onto mixer, as excessive heat will cause permanent damage.

4) All pipework MUST be thoroughly flushed prior to installation, as foreign material(s) may block the flow regulating element and reduce the flow of water or cause ceramic disc cartridges/spindles to leak.

5) Important – Pressure & Temperature requirements

a. Hot and Cold water inlet pressure should be equal.

b. Inlet pressure range: 150 – 1000 kpa.

c. New Regulation:- 500kpa maximum operating pressure at any outlet within a building (ref, AS/NZS 3500.1-2300, clause 3.3.4)

d. Maximum hot water temperature: 80 Degrees Celcuis

6) Isolation cocks must be fitted to all basin and sink mixers, basin sets, hob sink sets and pillar cocks

7) In areas where water pressure exceeds 500kpa, an approved Pressure Limiting valve MUST be installed.

8) Cobra Flex mixer range – a stop valve with back flow prevention device MUST be installed.

9) It is advised that prior to installing ceramic disc tapware, the installer checks the seat in the plumbing breach to ensure the seat face is even and level.

10) Toilet seat hinges and screws become loose over time and may require regular checks and adjustment.

11) Quick release style toilet seats will have some lateral / sideways movement.

This is due to the quick release mechanism and is considered normal and is not a product fault.

CARE AND CLEANING

Under no circumstances should you install tapware using acetone silicones.

Never use harsh detergents or abrasive cleaners, as these will scratch the surface.

Use a soft cloth to remove surface dust on dry products.

A wipe over with warm soapy water is all that is required to maintain the finish in excellent condition.

Do not use undue pressure and be sure to wipe in one direction only.

WARRANTY CONDITIONS

- Claims / Sales Enquiries must first be addressed to the outlet which the product was initially purchased. It is their responsibility to communicate your enquiry to GG Bathroom Ware Pty Ltd, noting full disclosure of the issue that you may be experiencing. GG Bathroom Ware may require you to return the goods and pay the expense of such return.

- Your enquiry will be attended to promptly thereafter. Please contact GG Bathroom Ware Pty Ltd should you require further assistance.

- Consequential loss - To the extent permitted by law, GG Bathroom Ware Pty Ltd will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures and any other consequential loss of any kind caused by any manufacturing defect of the product or its components.- GG Bathroom Ware Pty Ltd Reserves the right to provide minor components as “Parts Only” to the customer to resolve the matter.

- GG Bathroom Ware Reserves the right to make changes to its products at any time.

- Delivery location of replacement items is to be at GG Bathroom Ware Pty Ltd.’s discretion.

- Goods MUST be installed within 90 days of purchase.

- Where GG Bathroom Ware Pty Ltd / authorised service agent attends a site and a warranty claim is rejected, a service call out fee will be charged directly to the resident.

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

WARRANTY SHALL BECOME VOID FOR THE FOLLOWING REASONS:

- Damage as a result of insufficient flushing of lines prior to operation.

- Damage to finishes which arise from installation or post installation use.

- Damages to finishes caused by adhesives, sealants and abrasive cleaning products (pre and post installation).

- Inability to provide proof of purchase or equivalent literature.

- Products (Mixers, Tapware, Showers, Toilets) NOT installed by a licenced and registered plumber.

- Products not installed to relevant national standards or local regulations.

- Products not installed in line with manufacturer’s instructions.

- Tapware / Mixers exposed to water pressure / temperature that exceeds stated limitations as per product installation instructions. (Note: AS/NZS 3500.1-2003 – clause 3.3.4 specifies 500kpa maximum water supply pressure at any outlet within a building for new installations)

- Pressure Limiting Valve not fitted as per manufacturer’s installation instructions.

- Fitting of other devices to the outlet of tapware (e.g. Water filters).

- Product removed from installation, without GG Bathroom Ware’s Prior approval.

- Non–Installation of flow regulated check valve in wall elbows for hand showers or veggie mixers.

- Products used for incorrect applications, non-potable water etc.

- Service or repair with non-standard replacement parts previously undertaken without GG Bathroom Ware’s prior written approval.

- Failure to clean and replace outlet aerator inserts etc.

- Tapware / mixers / showers/ accessories :- installation using acetone silicones, harsh or abrasive cleaners, use of wax based furniture cream, use of undue pressure etc.

- Products used with water additives (i.e. Cleaning or deodorising additives in toilet cisterns).

- If used for outdoor applications.

- Damage due to abuse and/or accidental damage as determined by authorised service agent or GG Bathroom Ware Pty Ltd.

- Failure to install isolation cocks to basin and sink mixers, basin sets, hob sink sets and pillar cocks.

IT IS THE INSTALLERS / CONSUMERS RESPONSIBILITY TO ENSURE:

- Inspections of goods upon receipt of goods to ensure all items meet your plumbing requirements.

- The product has no visual defects or damage prior to installation.

- The product has all of its components.

This representation is limited to defects which have arisen solely from faulty materials or workmanship in the products. It does not extend to other defects which may have occurred as a result of , (without limitations) the following; accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or indifferent weather conditions, including excessive water pressure or temperature, or any other neglect of any kind. Alterations, installations or repairs of the product(s) other than by an accredited and licenced service representative or tradesperson are not covered. Similarly, attachments of components or uses of non-genuine parts other than those manufactured by GG Bathroom Ware Pty Ltd are not acknowledged by this representation.

COMMERCIAL WARRANTY: 1 year parts and labour warranty applies when products are used for commercial purposes excluding GG Bathroom Ware Ranges (excluding GG Bathroom Ware ranges).

 

MIXERS

15 years comprising:

- First 2 years parts and labour warranty against faults in manufacture.

- Years 3 to 5 replacement parts only warranty against faults in manufacture.

- Years 3 to 15 replacement only ceramic disc cartridge warranty against faults in manufacture.

PLEASE NOTE: The following ranges differ in warranty application:

- Loui range of Mixers carries a 2 year parts and labour warranty & 5 year cartridge warranty.

- Sydenham, Renew, Renovator and RenovatorMK2 range of Mixers carry a 2 year replacement only warranty against faults in manufacture.

TAPWARE

7 years comprising:

- First 2 Years parts and labour warranty against faults in manufacture.

- Years 3 to 7 years replacement parts only warranty against fault in manufacture.

PLEASE NOTE: Wearing parts including ‘O’ Ring seals, jumper valve washers etc, are not covered under the Manufacturer’s Warranty.

ACCESSORIES

- 2 Year Replacement Warranty against fault in manufacture.

- Stainless Steel accessories carry a 5 year replacement warranty against faults in manufacture.

RENEW RANGE

- 2 Year replacement warranty against fault in manufacture.

TELESCOPIC LADDERS

- 2 year replacement only warranty

SHOWERS & SHOWER PARTS

- 2 year replacement warranty against faults in manufacture.

HAND SHOWERS

- GG Bathroom Ware’s Brass and Stainless Steel Hand showers carry a lifetime replacement warranty against faults in manufacture (wall brackets and rails).

- Non Brass Hand showers carry a 2 year replacement warranty against faults in manufacture.

BATHS drop in and free standing baths

- 7 Year replacement ONLY Warranty against fault in manufacture

PLEASE NOTE: Drop in baths must be bedded using a sand and gravel mortar mix. Expanding foam fillers, if used, will void warranty.

TOILETS

- First year parts and labour.

- Years 2 to 7 Year replacement warranty of parts only against fault in manufacture.

- GG Bathroom Ware’s toilets are covered by a 7 year vitreous china warranty against faults in manufacture and a 1 year warranty on wearing parts, including seat and cistern internals.

STAINLESS STEEL SINKS

- 10 year replacement only warranty against fault in manufacture.

- 1 year warranty on non-metallic parts.

LAUNDRY TUB AND CABINETS

- 10 Year replacement only warranty against fault in manufacture

- 1 year warranty on non-metallic parts.

VITREOUS CHINA BASINS

- 1 Year replacement only warranty against fault in manufacture

SHOWER SCREENS

- 10 year replacement only warranty against fault in manufacture

OUTLETS

- 2 year replacement only warranty against fault in manufacture. (waterfall outlets, bath outlets, wall and hob outlets, shower outlets etc)

BATHROOM CABINETS

- 1 year replacement only warranty against faults in manufacture.

TIMED PILLAR TAPS

- 5 year parts and labour domestic warranty

- 1 year parts and labour commercial warranty Operating pressure: Min 50kpa – Max 350kpa

Operating Temperature: 5 – 30 degrees Celsius

GG Bathroom Ware – Specialist Care Products

Grab Rails - 5 years comprising of:

- First year parts and labour against fault in manufacture.

- Years 2 to 5 year replacement parts only warranty against fault in manufacture

Shower Chairs

- 3 years replacement parts only warranty against fault in manufacture.

Hand Shower Kit - 5 years comprising of:

- First year parts and labour against fault in manufacture.

- Years 2 to 5 year replacement parts only warranty against fault in manufacture

Disabled Toilet Backrest - 5 years comprising of:

- First year parts and labour against fault in manufacture.

- Years 2 to 5 year replacement parts only warranty against fault in manufacture

GG Bathroom Ware Tapware - 10 years comprising of:

- First year parts and labour on complete assembly against fault in manufacture.

- Years 2 - 10 year replacement parts only warranty on Ceramic Disk Spindles.

COMMERCIAL WARRANTY: 1 year parts and labour warranty applies when products are used for commercial purposes (excluding GG Bathroom Ware ranges).

 

CONTACT DETAILS

GG Bathroom Ware Pty Ltd • 20 Moore St Leichhardt, NSW, 2040

Ph. 02 9660 7722   • Fax. 02 9660 7733   • Email: sales@ggbathroomware.com.au